The Waxologist Salon Policies

Children and accompanying adults.

We love children but not in the salon. We are unable to allow children of any age into the treatment rooms including babies in prams. Under 13 year olds must not be left unattended in reception.

Please arrive at the salon alone for your appointment, we are a busy salon and are unable to provide waiting areas or seating for friends or family members, there are some lovely cafés in Cheadle including Petit Bijou 2 doors down.

If you need someone to accompany you to your booking for medical reasons, then please contact the salon so provisions can be made.

Payments & charges

We take card details via Stripe, a PCI compliant encrypted payment service (read about Stripe security here).  We DO NOT take deposits or charge before your booking.

Please give a minimum of 24 hours’ notice via email (hello@thewaxologist.co.uk) or phone/text 0744 625 8509 for cancellations/Amending (dropping a treatment) or rescheduling your appointment.

If you wish to cancel or amend within 24 hrs of your appointment, please contact us by phone/text 0744 625 8509.

Appointments not attended or cancelled within 24 hours will be charged in full via card capture or other means.

We will not accept future appointments until charges are paid in full.

Please arrive in good time for your appointment, if you are running late, please call or text 0744 625 8509.
Due to high demand and scheduling it may not be possible to carry out your treatment if you arrive late for an appointment, in this case you will be required to pay in full

Your Appointment

All new client forms must be completed before your appointment

For Wax Appointments:
Please ensure you have a minimum of 5mm of hair growth to ensure you have a good result from your treatment, this will take 4 weeks to grow after any form of hair removal.

For Laser Hair Removal Consultations:

Please attend your Consultation unshaven for us to assess your hair type.

For Laser Hair Removal Appointments:

Please ensure you are clean shaven, leaving a small patch (the size of a 50 pence coin) to assess your hair type. If you attend your appointment unshaven, it may not be possible to carry out your appointment and you will be required to pay as normal.

Booking system

We Accept appointments up to 6 weeks in advance online.

Our booking system is live and fully up to date, if you can’t see an appointment available at your preferred time we are fully booked at that time.

Our Waitlist is automatically manged by the system, you can add yourself to this online.

You may manage your appointment via the booking system by cancelling or moving up to 24 hrs before your appointment.

The waitlist will not automatically cancel previously booked appointments that no longer suit your schedule. Please cancel your appointment Before adding yourself to the waitlist.

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